Our Solution
Whether you’re facing technical issues, need assistance with software installation, or require guidance on optimizing your network, our team of experienced IT professionals is here to provide you with the support you need to keep your systems running smoothly. We are committed to resolving your IT challenges promptly and efficiently.
Service Plan
Basic
Target customers: Small businesses with 5-10 computers
- On-site support*
- Unlimited remote support
- Unlimited phone support
- Monthly On-site inspections*
- Service Report
Advanced
Target customers: Small and medium-sized enterprises with 11-25 computers
- On-site support*
- Unlimited remote support
- Unlimited phone support
- Monthly On-site inspections*
- Support for 1 Server/NAS
- Backup checking and monitoring
- Service Report
Premium
Target customers: Large enterprises with 26 or more computers
- On-site support*
- Unlimited remote support
- Unlimited phone support
- Monthly On-site inspections*
- Support for 2 Server/NAS
- Backup checking and monitoring
- Server emergency response
- Service Report
- Final pricing will be determined by the selected services and technical requirements, with an official quotation provided by Welltech.
- A minimum of 5 devices must be covered under a single service plan to activate the agreement.
- Clients may choose from Monthly/ Quarterly/Annual billing
- “*” Can provide customized services
Service Scope
Disk Cleanup & Check: Remove unnecessary files and check hard drives to ensure fast performance and prevent data loss.
File & Printer Sharing: Set up secure file and printer sharing for smooth team collaboration.
Virus & Malware Removal: Protect systems from viruses and hackers, ensuring data security and business continuity.
Email & Internet Setup: Configure reliable email and internet for effective communication.
Network Security & Optimization: Enhance network security and speed, protect against threats, and improve efficiency.
Software & Hardware Updates: Regularly update software and hardware to fix vulnerabilities and ensure compatibility.
Data Backup Solutions: Implement backup systems to protect data and enable quick recovery.
Computer Replacement & Data Transfer: Assist with data migration during hardware upgrades to minimize disruptions.
New Software & Hardware Installation: Install new programs or devices, ensuring seamless integration with existing systems.
IT Consulting: Provide expert advice to resolve IT issues and plan for future needs.
Flexible payment options
Provide multiple payment options: monthly, quarterly or annually to meet different budget needs
Unlimited telephone/remote/on-site support services
Equipped with remote desktop tools to achieve efficient problem diagnosis and repair
Professional Team
Composed of experienced IT experts with an average of more than 10 years of industry experience
Enterprise-level security protection
Regular vulnerability scanning, provide disaster recovery and data backup solutions
Extended Support Hours
Support available beyond standard business hours, including evenings and weekends.
Long-term planning solutions
Strategic consultation delivering scalable IT solutions aligned with your business goals.
IT Outsourcing Services
We provide IT services and technical support for clients ranging from small businesses to established enterprises. We handle your various IT-related tasks and functions with our experts so that you can free up valuable resources and focus on core business activities.
Managed Service/ Emergency Support
We manage all IT infrastructure in your company including network, applications and systems to optimize productivity and efficiency. We understand unexpected IT issues. If you need occasional IT support engineer or an emergency that requires urgent remote support or onsite visit, our professional is here to help.
Remote/On-Site Support
Whether you are facing software glitches, network problems, or need help with setting up devices, remote support allows skilled technicians to remotely access and resolve your technical concerns. Our IT support services are available both remotely and on-site, depending on your needs. We offer timely assistance to ensure your issues are resolved quickly.
